出貨方式與時間
ANFORA 的商品分為兩種出貨型態：
- 常備商品：完成線上結帳後，我們將於 2–4 個工作天內安排出貨，並以宅配寄送至台灣地址。
- 限量預購商品（如藝術典藏系列）：採接單後向原產地（西班牙）安排採購與進口，產地直送。預約登記結束後統一出貨，跨越地中海與季節的距離，預計於 約 2 個月後抵達台灣。實際到貨時間可能因國際物流、海關作業或產地出貨安排而略有調整。
運費
運費將於結帳時依配送地址與商品重量計算並顯示。限量預購商品的運費與進口相關費用，將於確認預購資格後一併告知。
限量預購之特別說明
- 提交預約登記表單不代表預購成立；實際資格與商品保留，以完成付款且收到 ANFORA 確認通知為準。
- 本系列採接單後進口，下單後恕無法任意取消，敬請於登記前確認可接受等待期間。
- 付款方式為銀行轉帳，確認資格後將另行提供匯款資訊。
退換貨
依《消費者保護法》，通訊交易之消費者就本商品享有自收受商品後 七日內之猶豫期間（非試用期）。惟本商品屬食品類，依「通訊交易解除權合理例外情事適用準則」，已拆封之食品基於衛生與保存考量，可能不適用七日猶豫期之解除權，敬請理解。
未拆封且包裝完整之商品，得於猶豫期內與我們聯繫辦理退貨；退回商品須保持原狀，相關運費依法規與個案處理。
瑕疵或運送破損
商品如因運送造成重大瑕疵或破損，請於收貨後儘速（建議三日內）與我們聯繫，並保留商品與外包裝拍照存證，我們將協助換貨或退款等後續處理。
聯絡我們
任何運送或退換貨問題，歡迎來信 anforaorigins@gmail.com，我們將盡快回覆。
Shipping methods & timing
ANFORA products ship in two ways:
- In-stock items: dispatched within 2–4 business days after checkout, delivered to addresses in Taiwan.
- Limited reservation items (e.g. the art-edition series): imported to order from the origin (Spain) and shipped directly from source after the registration period closes. Expected to arrive in Taiwan in about 2 months. Actual timing may vary with international logistics, customs and origin dispatch.
Shipping fees
Fees are calculated and shown at checkout based on address and weight. For reservation items, shipping and import-related fees are confirmed together with your reservation.
Reservation items — please note
- Submitting the registration form does not confirm an order; your place is secured only once payment is completed and ANFORA confirms it.
- These are imported to order and cannot be freely cancelled once placed; please confirm you accept the wait before registering.
- Payment is by bank transfer; details are provided after your place is confirmed.
Returns & exchanges
Under Taiwan’s Consumer Protection Act, distance-sale customers have a seven-day cooling-off period (not a trial period) from receipt. However, as a food product, an opened item may be excluded from this right for hygiene and preservation reasons under the applicable regulations.
Unopened items in original packaging may be returned within the cooling-off period; goods must be returned in original condition, with shipping handled per regulations and case by case.
Damaged or defective on arrival
If an item arrives with significant defect or shipping damage, please contact us as soon as possible (ideally within 3 days), keeping the product and packaging with photos. We will assist with exchange or refund.
Contact
For any shipping or returns question, email anforaorigins@gmail.com.